E.S.S. – The Book

Engaging Support Staff

See the Book’s Trailer (Engaging Support Staff Video)

Or read what Others are Saying About…

Building Better Schools by Engaging Support Staff

“I left Sam’s session on Building Better Schools with renewed motivation to always provide a ‘little bit more’ so good service becomes sizzling service. His message, combined with concrete examples and techniques, was the  best I have heard in my seventeen years as a school secretary. I highly recommend the book and the seminar!”
- Debbie Malsack, Secretary

“Sam taught the strategies from Building Better Schools to more than nine-hundred support staff employees in our district. We are still experiencing the ripple effect of his presentation. His message complemented our mission of ‘building excellence one student and one employee at a time’.”
- Dr. Robert Hassler, Superintendent

“Sam and Vie gave our entire team a new way of looking at daily routines. We discovered that the little things, which are often easily changed, make the most impact. Our hallways were buzzing with ideas to make our school more friendly and welcoming to visitors. Unbelievable!”
- Dr. Terry Wiita, Principal

For more information on this book and other books from the “Engage Series”, or to purchase this insightful and practical guide to improving your schools, click here or browse to www.familyfriendlyschools.com.

• What’s inside?

  An excerpt from Chapter Thirteen, Confidentiality: Respect It and Protect It
  
  Engaged Ambassadors care about their students and their coworkers. They treat confidential information in the same manner that they would want such information handled if it was about their own family. Engaged Ambassadors “respect and protect” all information they have access to at work.